faq
*Booking Terms & Conditions + Studio Cancellation Policy:
By booking a treatment at SOLSTICE, you agree to our cancellation policy.
We require minimum 24 hours notice prior to treatment time for changes and cancellations to appointments, otherwise the full treatment cost will be charged. If your appointment is booked within the 24 hour window, ensure you can make it as it is then officially confirmed and refunds are no longer possible.
This is regardless of the reason, as any last minute cancellation affects the studio in the same way and directly impacts the income of our small business. Appointments are extremely challenging to fill last minute, and holding an appointment prevents other clients on our waiting list from booking in.
You have full freedom to change your appointment as many times as you need before 24 hours, and can do this using the link in your confirmation email.
After the 24 hour window initiates, if you are unable to make it- you are very welcome to send a friend or a partner, or gift the massage spot to someone else. Someone will need to fill your place in the spot you reserved, otherwise the full treatment cost will be owed.
Thank you for your understanding, and for your respect of our time. ♥
Can I exercise after a massage?
Massages are usually best after a workout. Massage helps remove accumulated lactic acid from the muscles, so the perfect time is after physical activity. If you are a very active person and used to training, your body may respond fine afterwards- but bear in mind that softened muscle tissue and aggressive training are the perfect time to strain a muscle. At the very least stick to exercise that your body is used to, and make sure that you do not push extra weight or perform exercises that are new for your body directly after.
How often should I come for a massage?
Some clients come for maintenance on a monthly basis, some weekly. It depends on your specific situation. Prevention and maintenance- rather than waiting for the problem to be unbearable, is the best way to keep your body in a functioning state. When tension builds up and builds up during a certain period, pain starts. If you notice the pain and respond to it before it becomes debilitating, it is much easier to work on and get back into functional condition.
What type of payments are accepted?
We offer online payments, or payments at the studio. Maestro, Mastercard, VISA & Apple Pay are all accepted. We do not accept American Express.
Do you sell gift cards?
Yes! You can purchase gift cards easily online at the bottom right of the page using our giftcard widget. Please email us if you’d like a personalized digital version to send to your loved one.
What should I avoid after a massage?
We suggest that clients relax, avoid strenuous physical activity and try to hold on to the sense of zen that you get from your treatment. Some customers feel extremely tired after a session, and some can go back to work without problems- it’s different for everyone. Perhaps schedule a first session without many obligations after so that you can see how you respond. Drink lots of water, and go easy on your body.
Is it normal to feel pain after a treatment?
You may feel slight pain or “worked” after a deeper treatment. These are normal body reactions because massage evokes inflammation in the body. If you come to the studio with a long-term problem, it is more likely that you will feel it later. Pain usually disappears after a day or two. You can speed up this process by staying as hydrated as possible. A lot of water. If you come for successive appointments, you will probably notice that the discomfort diminishes after as your muscles soften and your body gets more used to the treatment.
Contraindications for massage therapy?
– Fever or severe illness: Body temperatures above 38°C, or active contagious diseases (like the flu or strep throat).
– Blood clots: Deep vein thrombosis (DVT) or severe active bleeding risks.
– Intoxication: Being under the influence of alcohol or drugs.
– Skin damage: Open cuts, fresh burns, severe bruises, or unhealed surgical sites.
– Infections: Active skin rashes, ringworm, or localized inflammation.
– Circulatory issues: Varicose veins or inflamed blood vessels in a specific limb.
– Cancer: Active tumors, or ongoing medical treatments like radiation. (Medical clearance required before booking)
– High blood pressure: If uncontrolled with medication. (Medical clearance required before booking)